POSITIVE SUPPORTS SERVICES
A team-built plan to replace challenging behaviors with real skills.
Positive Supports Services bring together clinical oversight, hands-on staff, and data-driven planning to help someone move toward greater independence – not just manage a behavior.
Service at a glance
WHAT IT IS
A structured, team-based behavior support plan
WHERE
Home, school, day program, or community
STATUS
Generally accepting referrals
WHO INITIATES
A waiver case manager
What Support Looks Like
Who’s Involved:
Positive Support Professional (PSP): Clinical oversight of the case and plan, indirectly.
Positive Support Analyst (PSA): Builds the plan, collects & analyzes data, trains the team — through a combination of in-person, remote, and indirect work.
Positive Support Specialist (PSS): Implements the plan directly with the individual, when authorized.
When this may be appropriate:
Interfering behaviors – from non-compliance to aggression – are affecting daily life.
The team wants a structured, data-backed plan rather than an ad hoc response.
Behaviors haven’t escalated to threaten housing or safety (that would require Crisis Stabilization).
Our Process
Our Process
01.
02.
03.
04.
Referral received; ILO follows up to confirm.
Functional Behavior Assessment is scheduled.
Positive Supports Plan developed by PSP & PSA.
Training rolled out; PSS begins, if authorized. Ongoing data collection & quarterly reports.
01.
Referral received; ILO follows up to confirm.
02.
Functional Behavior Assessment is scheduled.
03.
Positive Supports Plan developed by PSP & PSA.
04.
Training rolled out; PSS begins, if authorized. Ongoing data collection & quarterly reports.
The ILO Approach
Everything is data-driven – every plan and every goal looks different. We coordinate constantly across everyone on a person’s team: schools, day programs, PCAs, other providers, family. Case managers tell us this is one of the things that ILO does especially well.
FAQ
-
Both matter, and direct time is really only one piece. Behind the scenes, the Positive Support Analyst collects and analyzes data, consults with professionals, coordinates across everyone on the person's team, and develops and adjusts strategy — work that case managers consistently tell us is one of ILO's biggest strengths. Every plan and every goal looks different, because every person does.
-
Please let us know up front. If an individual and their caregivers' primary language isn't English, we may not always be able to staff the case effectively, so it's worth asking about specifics early — that way we can check staffing fit before getting too far into the referral.
-
No — the two can't run at the same time. But moving between them is common: many people start in Crisis Stabilization and transition into Positive Support Services after the initial six-month period, since the goal of Crisis Stabilization is always to work toward a lower level of support.
