Everything Case Managers need to make a referral, in one place.
ILO exists to work well with case managers – clear answers, fast turnaround, and a team that tells you honestly whether or not we’re the right fit.
HOW WE WORK TOGETHER
A high bar for responsiveness.
We hold ourselves to a high standard for response time – on every kind of communication, not just referrals. If we can’t take on a referral, we always tell you why. When a service isn’t the right fit, we’ll help point you toward the right resource, even outside of ILO.
Current Referral Opportunities
Current Referral Opportunities
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Community Residential
4 OPEN BEDS
24/7 supportive housing for people who need more consistent structure to live safely in the community.
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Individual Home Supports with Training (IHST)
WAITLIST
Hands-on training in a person's own home to build independence and consistency in daily living.
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24-Hour Emergency Assistance
ACCEPTING REFERRALS
A round-the-clock safety net — problem-solving and check-ins that help someone get ahead of a crisis.
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Positive Supports
ACCEPTING REFERRALS
A data-driven, team-based approach to reducing challenging behaviors and building replacement skills.
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Crisis Stabilization
ACCEPTING REFERRALS
Intensive, in-person, short-term support for behaviors serious enough to put housing or safety at risk.
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Specialist Services
ACCEPTING REFERRALS
Focused, short-term expertise — assessment, a caregiver training plan, and follow-up — for a documented need like mental health, motor skills, or communication support.
Referral Process
Referral Process
01.
Review services & current openings above.
02.
Contact Danielle (or Nicole for residential).
03.
ILO reviews fit and availability.
04.
Follow-up discussion or assessment.
05.
Acceptance, waitlist, or next steps.
01.
02.
03.
04.
05.
Review services & current openings above.
Contact Danielle (or Nicole for residential).
ILO reviews fit and availability.
Follow-up discussion or assessment.
Acceptance, waitlist, or next steps.
What to Have Ready
Just three things to start: the individuals name, the city they live in, and their current living situation. We’ll help you figure out the rest – documentation like a support plan comes later, if needed.
What Happens After a Referral
Danielle or Nicole respond by email, then the division director joins to finalize a decision. If ILO can’t accept the referral, we’ll always tell you why – you’re never left without a response.
Need To Get In Touch?
For General Referrals contact Danielle Wallin
For Community Residential contact Nicole Maxwell
Your job asks a lot of you, so we try not to. That’s why we move fast, stay honest, and treat every referral like it matters – because it does.
FAQ
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An authorized waiver case manager — that's who referrals are built for, though we know there are some nuanced situations. If you're a family member or another kind of referring party rather than a waiver case manager, please use our general contact form instead and we'll point you in the right direction.
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Yes — that's genuinely encouraged. A lot of referrals really do start as just a conversation, and we're happy to talk through fit before anything is formal.
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We'll always tell you directly, along with the reasoning — no one is left without a response. Where it makes sense, we'll also suggest a related service that could work in the meantime, or point you toward another resource entirely.
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No — that's not something we publish online. It doesn't come up often, and when it's needed, it comes through naturally as part of the referral process once we're in touch directly.
